Terms of service

Last Updated: Dec-2025

Welcome to The AftaWay. These Terms & Conditions govern your use of our website, your interactions with our brand and your purchases of our products. By using our site, you agree to these terms, so please read them with care.

At The AftaWay, we keep things transparent, fair, and customer-first. If you ever feel confused about any point, our team is always here to help.

1. About The AftaWay Website

This website is owned and operated by:

Brand: The AftaWay
Legal Entity: ViuMiu Enterprises
Address: 802, Aaradhya Square by MICL, Naidu Colony, Pant Nagar, Ghatkopar East, Mumbai 400075
Email: reach@theaftaway.com
Phone: +91 93720 63420

By accessing or interacting with this website, you agree to abide by these Terms & Conditions and all applicable laws in India.

2. Eligibility to Use

To shop with us, you must:

Be 18 years or older, or use the website under the supervision of a parent/guardian
Use the website only for lawful and personal purposes
Provide information that is accurate, complete and current

Any misuse or unlawful activity is strictly prohibited.

3. Product Information & Availability

We put immense effort into presenting our products accurately:

Ingredients, images, flavours and packaging may have minor natural variations
Some products may be temporarily unavailable or sold out
We reserve the right to discontinue or limit the quantities of any product without prior notice

All products offered on the website are subject to availability.

4. Pricing & Payments

All prices shown on the website are in INR and inclusive of applicable taxes unless stated otherwise
Prices are subject to change without notice
By placing an order, you authorize us or our payment partners to process your payment securely
For COD orders (if enabled), the full amount must be paid at delivery

Any fraudulent payment attempts will be dealt with strictly under applicable laws.

5. Ordering, Acceptance & Cancellation

When you place an order, you’ll receive a confirmation message — this means we’ve received your request.

Your order is considered accepted only when:

It is processed, packed, and dispatched
You receive a shipping confirmation message

We may cancel an order due to:

Product unavailability
Payment issues
Incorrect address or contact information
Any suspicious or high-risk transaction

If we cancel, we’ll notify you and issue a refund where applicable. Cancellation before dispatch is allowed within 12 hours of placing the order (as per our policy).

6. Shipping & Delivery

All shipping terms - timelines, tracking, delays, courier partner policies are covered in our official Shipping Policy. By placing an order, you acknowledge and agree to those terms.

7. Returns, Refunds & Replacements

We deal in food products, so health-hygiene protocols are non-negotiable.

Our complete Refund & Return Policy governs:

Eligibility criteria
Time limits
Proof requirements
Non-eligible scenarios

By purchasing from The AftaWay, you agree to the terms outlined in that policy.

8. Use of Website & Content

Everything you see on this website; images, text, videos, recipes, designs, trademarks, product descriptions belongs to The AftaWay.

You may not:

Copy, reproduce, or distribute our content
Use our brand name or visuals without written permission
Attempt to reverse-engineer, hack, or disrupt the website
Use automated tools to scrape or extract data

We love people sharing our brand, but please do so ethically and with credit.

9. User Conduct

We want this space to stay positive and safe.
You agree not to:

Submit false information
Violate anyone’s privacy
Upload harmful files or malicious code
Harass, abuse, or misrepresent yourself

Any misuse may lead to blocking access, legal action or both.

10. Third-Party Links

Our website may include links to third-party platforms (e.g., Amazon, payment gateways, courier tracking pages). These sites have their own policies and are beyond our control.

11. Disclaimer of Warranties

While we work hard to keep everything accurate and running smoothly:

We do not guarantee uninterrupted or error-free access
Product colours, flavours, or textures may vary based on natural ingredients
All information is provided on an “as-is” and “as-available” basis
We make no warranties regarding website performance or third-party integrations

12. Limitation of Liability

To the fullest extent permitted under Indian laws:

The AftaWay is not liable for indirect, incidental or consequential damages
We are not responsible for courier delays, force majeure events or misuse of your products after delivery
Our maximum liability, if proven, is limited to the order value

13. Indemnification

By using our website, you agree to indemnify and hold harmless The AftaWay, its founders, employees, partners and service providers from any claims or losses arising from misuse of the platform or violation of these Terms.

14. Changes to Terms

We may update these Terms periodically to reflect changes in business, law or customer experience improvements.

Whenever we update them, the “Last Updated” date will change. Continued use of the website means you accept the updated Terms.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of India.Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.We always encourage resolving concerns amicably - just reach out; we’re here to help.